Laptop screen showing Gas Safe Register engineer business account

Are all your business details up to date?

Why is it important to update your details?
When you first join Gas Safe Register and when you renew your registration, you agree to keep the Register updated with your correct details. It’s a requirement under the rules of registration and it’s important that your details are correct so that you can receive important communications, including:
• Details of any inspection appointments
• Reminders to renew your registration
• Notification of any sanctions
• Registered Gas Engineer magazine every month.

If your details are incorrect, your customers may not be able to get in touch with you through Gas Safe Register’s Find an Engineer function, and Gas Safe Register may not be able to contact you.

When should I tell Gas Safe Register about any changes to my business details?
Generally, you must notify any changes within five days.

How can I do this?
You can make most changes:
• Via your Gas Safe Register online account
• In writing to Gas Safe Register, PO Box 631, Darlington, DL1 9DG
• By email to:
• By calling 0800 408 5500.

What changes do I need to notify the Register about?
Under the rules of registration, you must tell Gas Safe Register about the following changes:
• Your business address, as well as any other address from where gas work is conducted, such as your operating centre. If you have more than one business address on your registration, this must be the main address from which you operate
• Your trading title
• Changes to the ownership of your business
• If you stop trading
• The name of the person who is responsible for registration matters on behalf of your business. If you are a sole trader, you are the responsible person
• Any changes to engineers working for you; and
• Any current/active Notices of Contravention and/or Improvement Notices issued against you or your business in writing relating to gas work.

Gas Safe Register uses electronic communication as the preferred method wherever practical to keep its service cost effective and environmentally sustainable. This means, for example, that when a business applies for or renews its registration online, the email address provided will be the primary method used for all communications.

If you don’t have an email account, an alternative method of communication will be used. However, Gas Safe Register reserves the right to apply additional charges to businesses that register or renew online but that subsequently do not receive other communications online.

Do check your email settings to make sure you receive Gas Safe Register communications. We know that sometimes these messages can be filtered into junk in error.

Remember: It your responsibility to look out for communications from Gas Safe Register and respond in a timely manner as required and as appropriate. The Register does not accept that you have not received a communication if it has been sent to the details held on its database using your preferred method of contact.

You can see all Gas Safe Register’s published policies at:

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