Your registration questions answered

Gas Safe’s consumer experience manager Alistair Pearson shares some of the questions that the Register receives – and the answers.

What should I do if my customer is concerned about their gas work before I visit?
If your customer is worried, they can contact Gas Safe Register. The Register will assess the situation and carry out an inspection if required. Depending on the circumstances, it may follow up further with the gas engineer who carried out the work. The work must have been carried out less than six years ago.

If you find unsafe gas work, make it safe and report it to Gas Safe Register, which will base its investigation on the information that you provide. You can report a concern for competence by logging into your Gas Safe Register online account: choose Resource Hub and then ‘Raise a Competence Concern’.

If you think the gas work has been carried out by an illegal fitter, please choose Report Illegal Gas Work.

Don’t forget: you should report dangerous gas work to HSE via RIDDOR if it could cause a fatality, major injury or cause a person to need to go to hospital. If the work is gas fittings and so not covered by RIDDOR, please report this to Gas Safe Register by raising a competence concern.

Does Gas Safe Register provide a book for the Gas Industry Unsafe Situations Procedure?

No. The Unsafe Situations Procedure (IGEM/G/11) is owned and published by IGEM. You can download a free digital copy of the latest version when you log into your Gas Safe Register online account, and you can also download it from IGEM.

Traditional hard copies are available from a range of sellers but it’s a good idea to check that you’re referencing the most recent edition, which is why the Register recommends that you check for updates online regularly.

Under the rules of your registration, you are required to hold a copy of the document – in a hard or digital copy, or a stored link to its location – and to show that you are applying the requirements and guidance of the most current edition.


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