Safeguarding is everyone’s business

Would you know the signs of domestic abuse or neglect if you saw it in a customer’s home? The Home Office, in tandem with other government departments, has created information and guidance for those who work in communities and homes, who may not be trained to recognise the signs. The guidance covers the signs to spot and what you can do if you have concerns.

The current lockdown restrictions mean that vulnerable children and adults may be particularly isolated. Living under the current arrangements may increase the pressures that can contribute to abuse and neglect, or mean that it goes unseen. The family, community and professional networks they usually rely on may not be available or they may be hard to access.

When you’re supporting your customers during the COVID-19 outbreak, you might come into contact with children and adults who are at risk of harm or abuse. In these situations, recognising the potential signs of harm or abuse, and knowing what to do if you have a concern, can make a real difference. You should not ignore your concerns or assume that someone else will report the abuse.

The Home Office guidance provides the information you need if you spot anything that concerns you while you’re in your customer’s home.