Intergas is introducing a new service protocol for its smart boilers that will replace the previous 12-month servicing requirement.
From 1 May 2019, all Intergas Eco RF boilers will only need servicing after 1,700 hours of operational use, rather than every 12 months. The RF technology in the boiler, together with Intergas’ LAN Gateway, will enable gas engineers to track boiler performance remotely from a specially developed service dashboard. The engineer will be alerted when the boiler is approaching 1,700 hours use, so that a service visit can be arranged. Gas engineers can use the service dashboard to monitor boiler performance remotely, update customers on potential maintenance issues that can often be resolved off site, introduce new products or services where appropriate and continue to service customers’ boilers – but after 1,700 hours usage instead of 12 months.
Managing director Stephen Zouch said: “It has never made sense to service a boiler based on an arbitrary date in the diary. If you don’t use your boiler for months at a time, why should you pay for a service at the end of 12? Using data from the Netherlands, where Intergas’ RF technology has been in operation for the past seven years, the optimum time to carry out a service is after 1,700 hours’ usage. The motor industry has used this system successfully for decades, and we have the ability to do the same.”
To monitor the Eco RF boiler remotely, engineers will need to buy the LAN Gateway and install the Service Dashboard onto their tablet, laptop or PC. They will then be able to see a detailed view of boiler performance in real time, and can change parameter settings remotely where appropriate. A free app will allow them to keep track of their boilers while on the go.
If a customer doesn’t want to use this monitoring and maintenance technology, then the boiler must be serviced annually. Intergas’ servicing hours protocol does not apply to the private rented sector, where landlords are legally required to carry out a gas safety record check on gas appliances in their properties once every 12 months.
Intergas plans to expand this servicing protocol to its Xclusive and Xtreme low NOx boilers after market uptake has been assessed.