Boiler servicing

Industry launches consumer guide to servicing

A consumer guide to gas boiler servicing has been launched by the Heating and Hotwater Industry Council (HHIC), in conjunction with the wider industry.

The guide details what consumers can expect when having their gas boiler serviced by a Gas Safe registered engineer and highlights the importance of using Gas Safe registered engineers for any work on gas appliances.

The guide to gas boiler servicing outlines agreed industry best practice for boiler servicing, aiming to educate consumers on the standards they should expect.

It also details a list of the steps gas engineers should take when they visit a customer’s home and lays out a new 10-point HHIC Customer Service Charter.

Stewart Clements, director of the HHIC, says: “Industry has produced this consumer-facing guidance to support the professional accredited heating engineer. We believe that by outlining what homeowners can expect from their service, it will assist with the message that the cheapest quote isn’t always the best. It also provides engineers with something to show customers, conveying their professionalism and commitment to gas safety.

“At the heart of this work is the professional, accredited heating engineer that takes pride in their work and always delivers a safe, compliant and professional service. Gas Safe registered engineers are key to communicating the importance of best practice to consumers and we encourage them to download the guide and share it with their

Heating engineer Drew Styles, who was named Plumber of the Year 2017, adds: “As an industry professional, I understand that quality has always been high on the agenda for professional accredited installers, but rogues bring down the reputation of the highly skilled industry and paint it in a bad light, particularly with the UK consumer.

“It’s great to see that the heating industry is continuing to take steps to improve awareness of the level of service that consumers can expect on their boilers. When you take into consideration how much the average household depends on their heating and hot water system, keeping it in tip-top condition is essential. I will certainly be sharing the guide with my customers.”

The guide is available to download online from the HHIC website.



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