Digital boiler diagnosis service from City Plumbing
City Plumbing’s new digital boiler diagnostic subscription suggests solutions to faults, along with recommending the parts needed to complete the job.
FaultFinder is suitable for any size of heating engineering business, from sole traders through to larger teams. If the boiler doesn’t have a visible fault code, the tool can still help: simply complete a symptoms questionnaire to get an instant diagnosis and the system can select from over 800 outcomes.
The diagnostic database can help engineers to diagnose and fix more than 13,000 gas, electric and oil boilers, including older models. Once the problem has been identified, FaultFinder recommends the parts required to complete the job. The platform keeps a record of the fault report history and outcomes.
Roz Kane at City Plumbing says: “FaultFinder is a revolutionary tool designed by City Plumbing experts and, after launching to housing providers, [it] will now help to transform heating engineers’ businesses. With hundreds of boiler repair solutions at their fingertips, not only will they build efficiencies into their day-to-day work, which could help them take on more work, but for larger teams or new recruits in the industry, it provides the knowledge and upskilling opportunities.
“The part recommendations function is a further benefit that will help our customers get their boiler maintenance and repair jobs done quicker and to a high standard, ensuring their own customers are happy in the process.”
City Plumbing customers can get three months of free access. Subscription fees start from £9.99 a month for individual users and additional packages are available for bigger teams.
