Reliability of gas engineers more important than price, says customers

Reliability comes top of the list of considerations when people choose their gas engineer, according to new research from Worcester Bosch. It’s the most important factor for 32 per cent of respondents, followed by professionalism (21 per cent) and price (21 per cent).

The survey also found that more than one-third of the nation (35 per cent) don’t realise that a winter boiler breakdown would have a large impact on their day-to-day life – and are therefore downplaying the importance of heating and hot water.

Martyn Bridges, director of Technical Communication and Product Management at Worcester Bosch, says: “Every year, we see more boiler breakdowns in the latter half of the year, causing a significantly longer waiting list to fix a boiler in the winter months. Installers need to use their quality and expertise to fit reliable boilers and tell their customers to get regular checks to help prevent this from happening.”