New Vaillant customer centre showcases latest heating technologies

Vaillant has unveiled its new Customer Experience Centre in an official opening attended by Exchequer Secretary to the Treasury Helen Whately.

Based at the company’s UK headquarters in Belper, Derbyshire, the new Customer Experience Centre will support both Vaillant and sister brand Glow-worm, reinforcing the history of ongoing innovation right through to the latest advanced heat pump and hydrogen boiler technologies.

This opening follows the recent announcement of a £3 million investment to expand the Belper manufacturing facility to build aroTHERM plus heat pumps alongside its boilers. The move will make Vaillant one of the only UK heating appliance manufacturers to produce both high-efficiency gas boilers and heat pumps, as it seeks to meet the complex decarbonisation challenge with a multi-technology approach.

UK and Ireland managing director Klaus Jesse says: “As we all know, the heating sector remains on the cusp of, arguably, the biggest challenge since its inception as it looks towards the low-carbon economy. Inherently for us, innovation lies at the heart of this as we continue to bring new products and services to the domestic and infrastructure markets through both the Vaillant and Glow-worm brands – but we know from talking to customers it can be difficult to keep up.

“In this vein, the new centre has been designed to provide an immersive and interactive environment, where customers can see the breadth of our extensive products at first hand, get a feel for how they work and gain a deeper understanding as to how they might meet their customers’ needs both now, and in the future.”

At the opening of the Customer Experience Centre, Helen Whately MP said: ““We have helped thousands of households and businesses transition to low-carbon heating through schemes like our Renewable Heat Incentive, and it is great to see companies like Vaillant investing in technology to support this.

“With carbon emissions from heating accounting for around 23 per cent of all emissions in the UK, the industry has a vital role to play in both investment and consumer awareness as we transition to new renewable heating technologies.”