Technical Advisor

Robeys are the leading supplier and distributor of quality wood-burning stoves, fireboxes, contemporary gas fires and lifestyle products.

Due to continued expansion and progression, a Technical Advisor role has now become available.

Are you from a customer-facing background with experience of offering support or advice to customers, looking to take on a technical role and help continue our business growth? Our Technical Advisors provide exceptional customer service, display efficient multitasking abilities, are detail-oriented and equipped with technical knowledge and key computer competencies.

You will need excellent customer interaction, problem-solving and MS Office skills to meet service delivery and technical demands. Bringing real-world experience and value through project capability would enhance your application.

In this varied office-based role, you will be required to deal with technical queries from customers, dealers and installers, as well as liaising with esteemed manufacturers to influence production, quality assurance and development. Your main roles in the Technical Department will be to provide high-quality support, advice and signposting to other internal and external resources plus help diagnose appliance problems, source correct replacement parts as required and make sure the product is back functioning as quickly as possible. There are other key administrative and business tasks which will be assigned under the supervision of respective managers.

You will have authentic experience of consistently high levels of customer service, ideally managing technical or product issues, with excellent attention to detail and be self-motivated with the ability to work alone and as part of a team.

The Job
• Provide technical advice, expertise and troubleshooting support to dealers, architects, installers, clients, and in-house staff
• Liaise with appliance manufacturers and product suppliers
• Liaise with technical specialists, approval bodies and service providers
• Perform analysis and mentoring activities, document, and report on findings
• Coordinate technical spares stocks, despatch and returns
• Undertake technical writing and publish guidance documents for installers and servicing engineers
• Keep abreast of regulatory and guidance changes, then effectively communicate and manage key elements
• Comply with regulations and work practices plus industry or site-specific work rules
• Conduct administrative audit and technical reviews with recommendations for change proposals
• Carry out other administrative duties to include maintaining accurate records and interpreting data
• Hours of work are 8am to 5pm Monday to Friday (8 hour paid shift).

Experience
Customer Service, Administration and Technical Advice: 3 years (preferred, though assessed on application and interview)

The ideal candidate will positively evidence the following skills:
• Interpersonal
• Teamwork
• Communication
• Problem-Solving
• Leadership
• Work Ethic
• Integrity
• Adaptability.

You will need to have a pleasant customer friendly manner and be a good communicator, preferably with experience in dealing with technical matters within the gas and/or solid fuel industry. Good attention to detail and flexible approach to tasks is essential, as is being a competent computer user. Experience in Health & Safety matters and asset certification is desirable but not essential. However, you will need to exhibit good sense and judgement to be a competent H&S representative for the company.

The Benefits
• Company pension
• Employee discount
• On-site parking
• Private medical insurance option.

COVID-19 considerations
We have COVID19 Health & Safety procedures in place observed by all employees and contacts.

Application
Robeys can offer the successful applicant long term employment with a full-time contract and good salary with both pension and health cover if required. If representing Robeys and closely working with brands such as Rais, Piazzetta, Ortal and Brunner appeals to you please contact Mark Robey by forwarding your CV alongside a personal letter to the below address, which explains why you think you may be a good fit for these roles.

We are offering long term employment, excellent salary + benefits package (subject to qualifications and experience held), workwear, and a company vehicle will be provided where applicable.

If you have the necessary skills to fulfil the vacancy, please apply in writing only, proiding full details and CV to Robeys Ltd, Goods Road, Belper, Derbyshire DE56 1UU or email: info@robeys.co.uk