Ideal Heating expands its online training

Ideal Heating has expanded its online training programme for engineers, with a new on-demand service containing video content, tips and guides.

The Expert Academy digital training platform launched in September 2020, giving engineers access to free online courses, delivered in a virtual classroom setting by an accredited trainer.

The on-demand service means engineers can now access information anywhere, including while troubleshooting on the job.

Tony Rossetti, head of technical training at Ideal Heating, said: “We’re passionate about helping our engineers to provide the highest standards of service to their customers through our learning and development offering. This new service means engineers can access training and resources in a way that works for them – and that fits conveniently around everything else they’ve got going on.”

Ideal Heating plans to increase the number of courses and assessments available this year, and to extend the training to cover Ideal’s sister brands, Keston by Ideal Heating, Hamworthy Heating, and ACV.

A ‘Basics in Electrics for Gas Engineers’ course is launching soon, and will cover topics including general safety and fault-finding.

More information is online at


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