Help the Register to support you and your business

Gas Safe Register wants to know what we can do to support your business. We know that more than 98% of registered businesses are small or medium-sized enterprises (SME) with fewer than nine gas operatives. This brings its own challenges when it comes to identifying the issues you face.

To better represent SME views, the Register has now appointed an SME Champion to provide you with high-quality support, while maintaining safety, efficiency and high standards now and in the future. This will remain especially important as parts of the industry transition towards sustainable heating.

We are pleased to introduce Ronan Howard as the SME Champion. Ronan has been with Gas Safe Register since 2006 in several different roles. He says: “We want to identify and remove barriers facing the current and future workforce and understand how Gas Safe Register can help to better support you and your business.

“We know you’re busier than ever. That’s why our liaison and support network wants to gather feedback from across the industry. Through your contact centre representatives, technical support officers and our inspectors, our Champions will work with you to share new resources and find out what’s important to you.”

What does that mean for you?

Ronan and his team will be working with you through surveys, focus groups and detailed research. This means the Register will ask you to complete surveys and talk to its network of champions regularly.

We all recognise the important role that the technologies of today will play in the future. Around 90% of our homes rely on gas boilers, with up to 1.7 million domestic boilers fitted every year. Current government figures estimate that a further 10 million systems will be installed between now and 2035.

Gas Safe Register remains dedicated to improving gas safety across the industry. And making sure that consumers use high-quality engineers is crucial to achieving this. Some 98% of registered businesses are SMEs, so we are expanding our efforts to gather feedback to better understand how we can support your use of the Register and your businesses going forward.

To help us, please consider completing this short survey, which will help to tailor future support for SMEs. You can also scan the QR code.

If you have any specific areas of concern or suggestions for improvement, please email: SME@GasSafeRegister.co.uk