Williams & Co is so determined to help gas engineers whose tools are stolen that the trade-only merchant has set up Tool Angel, a free two-week loan of critical tools to help keep businesses going immediately after the theft.
The kit, which comes in its own bag, includes a Kane flue gas analyser, jigsaw, multitool, core drill, torch and AH batteries – as well as many other power tools.
When a Williams & Co customer suffers from tool theft, they simply need to provide the National Customer Service Team with the crime number and a drop-off location. The merchant will provide them with a kit worth over £2,300 within its normal delivery times, or the same day for many postcodes.
The gas engineer can use the armoured, secure, tool box, a range of quality tools and analyser free for two weeks. At the end of that period, Williams & Co will collect the tools free. The gas engineer can choose to buy their own new kit at the end of the loan period with a 15 per cent discount. A year’s interest-free credit is also available, helping spread the cost of replacing expensive tool sets.
Managing director Ray Stafford says: “Every day, we hear of another of our customers whose van has been broken into, and whose tools have been stolen. The devastating effects of tool crime are not limited to the value of the tools themselves, as there is also the damage to the vehicle, days of disruption to planned work and the reputational risk as valued client’s projects are delayed.
“There is also a psychological impact on small businesses and self-employed individuals, which should not be underestimated. With the support of partners including Makita, Kane and Armorgard, we have established Tool Angel, a service which provides an immediate secure set of loan power tools and a top-of-the-range flue gas analyser to keep their business viable in the first weeks after the crime occurs.”
Ray adds: “We can relieve the impact that tool theft has on our customers’ livelihood, and help them get back on the tools – fast. With our Tool Angel service, our customers can get back on their feet, keep their business and recover from a hugely negative experience which affects far too many tradespeople across the country.”
The Tool Angel kit comes with: bag, 18v combi drill, 18v impact driver, 18v SDS hammer drill, 240v core drill, 18v circular saw, 18v reciprocating saw, 18v angle grinder, 18v multitool, 18v jigsaw, 18v torch, 3 x 5.0 ah batteries, twin charger, core drill set, Kane 458 flue gas analyser including printers.