Baxi revamps Works platform to cut installer admin

Baxi has launched a revamped version of its Baxi Works loyalty platform, designed to help heating engineers spend less time on administration and more time on the tools.  

The updated platform has been optimised for mobile devices, making it faster and easier to complete day-to-day tasks such as boiler registrations, finding technical information as well as accessing training and support resources. 

The platform now also provides access to qualified customer leads from homeowners seeking installation support, helping engineers identify new business opportunities. 

To support the transition to low carbon heating, Baxi Works offers discounted heat pump training alongside technical guidance and tools including identifying error code support, gas pipe sizing calculations, a gas flow rate calculator and access to Parts Arena. 

Baxi has also introduced a new top-tier Baxi Approved Partner status, giving installers access to enhanced technical, business and marketing resources, as well as additional rewards and exclusive benefits. 

Dan Martin, loyalty marketing manager at Baxi, says: “We built the new Baxi Works around what installers told us they needed. We’ve focused on making everyday tasks simpler while giving installers access to quality training, exclusive rewards and technical support that can strengthen their business.” 

According to Baxi, early feedback from installers highlights faster boiler registration, improved navigation and easier access to technical information and training.