Two energy firms have agreed to an extra £3.3 million payout following an Ofgem investigation into the way they handled last winter’s storms.
Energy giant SSE and UK Power Networks (UKPN) have already between them paid customers £4.7 million and committed to improvements, bringing the total to £8 million.
The extra money – £2.3 million from SSE and £1 million from UKPN – will go to organisations such as the British Red Cross, that help vulnerable customers during power cuts and severe storms.
Maxine Frerk, Ofgem’s senior partner for distribution said: “A power cut at Christmas time is the last thing anyone needs. While we recognise the hard work of the companies and their staff who were out working to reconnect customers during the severe weather, the companies could have done more to plan for the weather and keep customers informed.”
She added that Ofgem has more than doubled payouts by firms – from £27 to £70 – if their customers are left without power during severe weather events.